Customer Service

E-Mail: “I am very impressed that Wysong provides this kind of service. You're a great company--all my cats think so too because they all have urinary problems and love your Uretic dry food.”

E-Mail: “I had the opportunity to speak with Jeff today and I wanted to send a note to tell you how very helpful he was. I have a senior dog with a number of health issues and was looking for some specific product information. Jeff was most informative and helpful. He helped me navigate your website for future use and provided excellent recommendations. I hope I will be able to use Wysong food for my "baby." I am going to be discussing the product with my vet as well as recommending your website. Kudos to Jeff!”

E-Mail: “I wanted to share kudos for AWESOME customer service!!! The lady who helped me, Sheri, was an invaluable source of information and knowledge of your products. Her assistance helped me purchase foods and supplements that have since CURED my dog of his health issues (severe allergies, fatty tumors, and kidney disease). Although diagnosed at the vet initially I chose to research a holistic approach and came across Wysong. After finding many great referrals I called and spoke with Sheri who really knew her stuff. Her enthusiasm for your products was evident and I felt I could trust her judgment. No one takes the time to learn a company's products that thoroughly if they don't believe in them. KUDOS Wysong - for great products and great people working for you!”

E-Mail: “Thanks once again for your prompt, thorough replies to my inquiries! They are very much appreciated. And the information is always shared with other interested purr-sons...”

E-Mail: “Thank you so much. I really appreciate your time and I am very excited to get them started on it (Uretic and Biotic pH-)! It should be here tomorrow! I've even passed the word along to a lot of others!”

E-Mail: “I just wanted to thank you for your extremely informative and thoughtful reply. I greatly appreciate it. You are a wonderful representative of your company.”

E-Mail: “Thank you for your response, Allison...I am sure many others have written you---I really appreciate that you took the time to give me such a thorough answer...one more reason to buy Wysong!!! Thanks again…”

E-Mail: “Hello, I received some shampoo samples and am not sure whom to thank personally…you are very nice & helpful - and have wonderful customer service!”

E-Mail: “Thanks so much for your quick attention to my situation. Great customer service is hard to find!”

E-Mail: “Howdy. My cats, dog and ferrets have all enjoyed healthy, happy lives, thanks to your wonderful products. Thank you!”

E-Mail: “Thanks so much for the note...really appreciate the great customer service as well as the cost savings!”

E-Mail: “Thanks so much, Jenni. You sent the information I needed. This is the first time I've ever felt I understood what I'm buying. It's worth paying more for that. Our vet seemed to think the food was excessively expensive. He obviously did not see the irony of his charging $122 for the consult!”

E-Mail: “I sincerely appreciate your help with this, and for sending me a replacement bag. I truly love Wysong products, and have been using the feline products for many years. I like the Equine, too, and intend to keep using it.”

E-Mail: “Thank you for the advice. I will try the supplements you recommended. The links are also very helpful. Thanks again and have a nice day. Here is Mimi saying thanks.”

E-Mail: "Thank you for great service. My order arrived far sooner than I expected…”

E-Mail: “Thank you so much. It has been a long time since I have had a kitten and I want to give him the best food for his growing body. You have helped me out so much and I am grateful.”

E-Mail: “Thank you so much for the very good tips on how to administer Biotic Ph-; peanut butter or butter are great ideas. I layered the powder on cheese (DentaTreat) today and that worked well. Then I discovered that if I put it dry in the dog food bowl with nothing else, it was eagerly licked up! Perhaps the first meal (which was eaten - just slowly) was just a new grainy texture. Many thanks for your help!”

E-Mail: “Thank you very much. I truly appreciate the extra effort and the outstanding customer support.”

E-Mail: “I would like to thank you for taking the time to answer all of my questions. I know your time is valuable and it's unusual for a company to take the time to provide such lengthy answers to individual customers. It really makes a great impression!”

E-Mail: “Great! Thanks a lot. I just wanted to say I have been very happy ordering from Wysong and the customer service is excellent.”

Phone: “Out of all the pet food companies I have called you are the only one that has offered to send me samples and literature! I really appreciate that. My vet said that Wysong was the best food available.”

E-Mail: “Thank you so much for the information. It is very extensive and complete.
I will buy the 95% Duck Au Jus for my beloved dog.”

E-Mail: “Thank you so very much; all the info was really helpful. When I was done presenting it to the vet he didn’t even try to question what I was doing. I also tried the water in the canned food and Calvin ate and "drank" it assuring that he got some extra liquid into his system. Again thanks so much.”

Phone: “It is always a pleasure to speak with (Wysong). You guys are always so knowledgeable. Thank you for all of your help.”

E-Mail: “Thank you so much for responding and the informative information. I will certainly take everything into consideration.”

E-Mail: “Thank you very much for your fast and wonderful response!”

E-Mail: “Thank you - your information is very helpful. I will look at the Optimal Health Program more closely now - I had seen it on your web site.”

E-Mail: “I would like to thank you for the literature packet and samples you sent to me a few weeks ago. We have finally found a food that my dog will eat...she loves your Wysong food and we no longer have to worry about whether or not she is eating enough. I thank you very much for your great customer service and wish your company much success in the future.”

E-Mail: “I look forward to receiving the products I ordered. Besides offering an excellent product, I now know that you have excellent customer service as well. Thank you."

E-Mail: "I have been saving the UPC's on the Synorgon for a coupon towards human products. I was really impressed at how quickly I received my coupon and catalog. I also purchase cans of Rabbit and Turkey and I am considering switching my cats over to Wysong as well."

Internet: "Thank you for your quick response to my email and even greater gratitude for Wysong's generous gift to the Red Cross. As we all can see from the news, the Gulf Coast area will need our support for a very long time. Seeing the pictures of dogs and cats plucked out of the water and knowing that you helped is the reward. You made a Difference! Seeing companies, such as yourself that I support and purchase from, step up to the plate reaffirms my purchasing decisions. Thank You! Wysong Corporation"

Internet: "Wysong has been a marvelous company to purchase from. I plan on being a lifelong customer. Service is impeccable on all fronts."

Internet: "You offer wonderful products and wonderful customer service!"

Internet: "Wysong has provided the kind of personal service, complete with initiative and follow-up, which is virtually non-existent at other web sites or in traditional brick and mortar establishments. Your expert guidance and articles go a long way to erase misconceptions and instill confidence where there was previously much doubt. If the Wysong products I ordered are as good as your customer service, Kimo and I are sold for life!"

Internet: “We are very happy that the company that produces such great animal foods has excellent customer support as well. Thank you!”

Oregon: “I want to thank you so very much for answering my e-mail questions. And, if that wasn't enough, you mailed a package of information on your products, along with a sample package of your Archetype™ food and CD. The Archetype was a real hit and I thank you for it. Also, I enjoyed your CD and passed it along to a vet friend of mine and plan to share it with my family and friends. Mostly, thanks for the extra attention in not only answering my e-mail, but also following up with additional information, sample and CD. Thanks for your time and efforts and for making such great products. My two little kittens, now approximately 3 years old, are on a Wysong™ diet after their rough beginning at the local humane society. Thank you. I respect what you are doing.”

E-mail: “That sets some type of record for quick response as compared to the other food manufacturers. Your efforts are greatly appreciated. Thank you.”

Internet: "We have corresponded several times since we have been feeding your food and I want to sincerely thank you for the excellent customer service I have received. My e-mails have been answered thoroughly and promptly. Please know how much we not only value your products, but your kindness and service as well."