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"The Thinking Person's Pet Food"™ – Since 1979

Customer Service

At Wysong, aside from providing healthy pet food to those concerned with the health of their pet, our primary goal is to provide the best pet health educational tools and excellent customer service. The first place to look when you have questions is our 'Learn' section, which is located on the top site navigation bar above. However, if you need further assistance, feel free to contact us by phone or email. Whether you have questions about our gourmet pet food or just general pet health questions, Wysong staff is here to help. Wysong will respond to your questions as soon as possible...and we do respond.

If you would like to speak with a technician regarding product and pet nutritional questions, they can be reached at (989) 631 0009 between 1:00 p.m. and 4:00 p.m. EST Monday-Friday. You can email your pet health/nutritional questions to the Wysong technical department at wysong@wysong.net.

Hours of Operation:
Monday - Friday: 8 a.m. - 5 p.m. (Eastern Standard Time)

Phone:
Ordering - 1-800-748-0188
Customer Service - 1-989-631-0009
Fax - 1-989-631-9280

Mailing Address: 7550 Eastman Avenue, Midland, MI 48642-7779

Email: wysong@wysong.net

Wysong Corporation
7550 Eastman Avenue,
Midland, MI 48642
(989) 631-0009
wysong@wysong.net
www.wysong.net


Customer Service FAQ

Where can I buy Wysong products in my area?
To view a list of local retail outlets see the 'Stores' tab above in the top site navigation bar.

I am interested in carrying the Wysong products in my store. Do you have a distributor in my area?
If you are a retail outlet and would like to carry Wysong products please click here.

How do you ship orders?
We ship via UPS. If you require shipment via mail to a PO box, Alaska or Hawaii, please call during Wysong customer service hours to place your order.

When will my order ship?
We will ship your order within 3 business days unless items are backordered.

If you place your order after 12 p.m. EST, it will not be processed until the following day.* Orders are processed in a F.I.F.O. (First In, First Out) format.

To prevent a delay in shipping please verify your correct email address. In the event of a problem this email will be our primary method of contact.

Please note that our processing/shipping time does not change standard UPS, and USPS shipping times.


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*Provided no items on the order are backordered. Orders placed via Google Checkout may be delayed for an indeterminate amount of time due to their credit card verification process.

How long will it take my order to arrive?
UPS time in transit may be between 1 to 7 additional days for areas within the continental U.S.

How is the shipping charge calculated?
We charge actual UPS shipping rates. This charge is based on the weight per box and delivery location.

I live in Hawaii. Can you ship orders to me?
We ship to Hawaii and Alaska via U.S. Mail or UPS Ground. Upon request, we can ship via UPS Next Day or 2nd Day Air. Contact our Customer Service Department for shipping costs and availability.

Do you offer expedited shipping?
Upon request, we offer UPS Next Day Air, 2nd Day Air and 3-Day Select. Contact our Customer Service Department for shipping costs and availability.

I have food sent to me regularly?
You can set up a standing order to be shipped on a regular basis. Contact our Customer Service Department to schedule this.

Can I have an order shipped to a friend?
Yes. We can ship the items of your choice to a separate address.

What is the minimum order for pet food?
There are no minimum order requirements for retail orders.

What are the payment options?
We accept payment by Visa, MasterCard, and Discover.

What if there is a problem with the order when I receive it?
Any claims of damaged goods or shortages must be made within 30 days of the shipping date. Please retain the original box, all packaging materials and any damaged goods. Do not throw these items away. Please contact Wysong Customer Service at (989) 631 0009. Please note that dented cans or other damaged packaging is not the responsibility or fault of Wysong, but of the shipping carrier. A claim can be submitted to the shipping carrier, but there is no guarantee that the claim will be accepted. Punctured packaging of dry products remains safe for consumption for some time. Dented cans are safe unless the seal is broken or the can is punctured.

Does Wysong "guarantee" its products?
For over thirty years Wysong nutritional philosophy and products have benefited tens of thousands of animals over multiple generations, and given many with ailing health a new lease on life.

But while our products have been proven effective and MOST report benefits, for a variety of reasons we cannot "guarantee" that all will experience similar results.

Follow the Wysong Optimal Health Program™, join the Wysong 100 Pet Health Truths™ Program, and review the numerous articles in our Pet Health and Nutrition section to educate yourself and give your companion animal(s) the best possible chance at health and vitality.

What is the Order Cancellation Policy?
  • If you cancel your order BEFORE it is shipped, you will be assessed no fees before your refund is issued.
    • ! Please note that orders are processed immediately after being placed, and most ship same day.
  • If you cancel your order AFTER it is shipped, please follow our Return Policy below. The cancellation will have to be treated as a Return.
  • Orders which are REFUSED AT DELIVERY will be assessed applicable fees, including shipping cost (to the destination address and back to Wysong).

What is the return policy?
If for any reason a product is not satisfactory, it may be returned for a full credit subject to the stipulations below.

Stipulations: All unopened products can be returned within 30 days of the shipping date. Please enclose proper copy of invoice. Return shipping is the responsibility of the customer. If the product is found to be defective, a shipping credit will be provided to Customer. Opened or partially used food products are not returnable unless a problem exists with the quality of the product. Since Wysong does not specifically formulate for taste, smell, consistency, color or other factors unrelated to healthful nutrition, these factors would not be considered just cause for return of opened or partially used products. Because of our continuing product improvement program, we reserve the right to change, at any time without notice, the specifications, design and prices, and also discontinue products without incurring obligations. Inspect all shipments upon arrival. If you discover damage, please notify the carrier. Be sure to save the damaged cartons in their original condition until any claim is settled.