Ordering & Shipping Questions
Where can I buy Wysong products in my area?
To view a list of local retail outlets, click here.
I am interested in carrying the Wysong products in my store. Do you
have a distributor in my area?
If you are a retail outlet and would like to carry Wysong products Click Here.
How do you ship orders?
We ship via UPS Ground Service or US Postal Service.
When will my order ship?
We will ship your order within 3 business days unless items are back ordered.
How long will it take my order to arrive?
UPS time in transit may be between 1 to 7 additional days for areas within the continental U.S. US Postal Service time varies in transit due to location and shipping method used.
How is the shipping charge calculated?
We charge actual UPS or US Postal Service shipping rates. This charge is based on the weight
per box and delivery location.
I live in Hawaii. Can you ship orders to me?
We ship to Hawaii and Alaska via U.S. Mail or UPS Ground. Upon request, we can ship
via UPS Next Day or 2nd Day Air. Contact our Customer Service Department
for shipping costs and availability.
Do you offer expedited shipping?
Upon request, we offer UPS Next Day Air, 2nd Day Air and 3-Day Select and US Priority Mail.
Contact our Customer Service Department for shipping costs and availability.
Can I have food sent to me regularly?
You can set up a standing order to be shipped on a regular basis. Contact
our Customer Service Department to schedule this.
Can I have an order shipped to a friend?
Yes. We can ship the items of your choice to a separate address.
We have a variety of gift baskets available. To view our gift basket
selections, Click here
What is the minimum order for pet food?
There are no minimum order requirements for retail orders.
What are the payment options?
We accept payment by Visa, MasterCard, and Discover.
  
What if there is a problem with the order when I receive it?
Any claims of damaged goods or shortages must be made within 30 days of the shipping date. Please retain original box, all packaging materials and any damaged goods. Please contact Customer Service at 989-631-0009.
What is the return policy?
Our Guarantee:
If for any reason a product is not satisfactory, it may be returned
for a full credit subject to the stipulations below.
Stipulations: All unopened products can be returned within 30 days of the shipping date. Please enclose proper copy of invoice. If Wysong is not at fault, return
shipping is the responsibility of the customer. Opened or partially
used food products are not returnable unless a problem exists with
the quality of the product. Since Wysong does not specifically formulate
for taste, smell, consistency, color or other factors unrelated to
healthful nutrition, these factors would not be considered just cause
for return of opened or partially used products. Because of our continuing
product improvement program, we reserve the right to change, at any
time without notice, the specifications, design and prices, and also
discontinue products without incurring obligations. Inspect all shipments
upon arrival. If you discover damage, please notify the carrier. Be
sure to save the damaged cartons in their original condition until
any claim is settled.
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